1. Introduction

Sunshine Traders (“we”, “our”, “us”) operates solar sales, design, installation, and after-sales services in Pakistan. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, contact us (phone, email, WhatsApp), submit forms, or use our services.

By using our website or services, you agree to this Policy. If you do not agree, please discontinue use and contact us with any concerns.

2. Information We Collect

• Contact details: name, email, phone, city, address.
• Project information: site photos, roof size, energy bills, load requirements.
• Device & usage data: IP address, browser type, pages visited, timestamps (for security and performance).
• Communications: messages sent via forms, email or WhatsApp, including attachments.
• Billing data: invoices, quotations, PO/LPO references, and payment confirmations (processed via secure providers).

3. How We Use Information

• Provide quotes, system designs, installations, approvals, and after-sales support.
• Process payments, invoices, and warranties.
• Improve our website performance, security, and user experience.
• Send service updates, appointment reminders, and important notices.
• Comply with applicable laws and respond to lawful requests.

4. Legal Bases

We process personal data based on one or more of the following:

• Consent (e.g., when you submit a form or request a quote).
• Contract (to provide requested services, warranties, or support).
• Legitimate interests (to secure our site, prevent fraud, improve services).
• Legal obligations (tax, invoicing, compliance with authorities).

5. Sharing & Disclosure

We may share data with:

• Technical partners/vendors (e.g., installers, engineers, component suppliers) as needed to fulfill your project.
• Payment/finance providers to process transactions or facilitate financing (where applicable).
• Authorities/Utilities for approvals, inspections, and net-metering processes.
• Service providers for hosting, analytics, email, security (under confidentiality obligations).

We do not sell your personal information.

6. Data Retention

We keep personal data only for as long as necessary for the purposes described above (typically the project/warranty period), unless a longer retention is required by law, dispute handling, or accounting rules.

7. Security

We apply administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is 100% secure; we cannot guarantee absolute security.

8. Cookies & Similar Technologies

We use cookies and similar technologies to operate the website, remember preferences, and analyze traffic. You may control cookies via your browser settings. Disabling some cookies may affect site functionality.

9. Analytics & Third-Party Tools

We may use analytics tools (e.g., traffic measurement) to understand usage patterns and improve the site. These tools may set their own cookies. Please review your browser and any tool-specific opt-out options for more control.

10. Payments

Where applicable, payments are processed by third-party providers. We do not store full card numbers on our servers. Your use of a payment method may be subject to the payment provider’s own privacy terms.

11. Your Rights

Subject to local laws, you may have rights to:

• Access, correct, or delete personal data we hold about you.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Request a copy of your data in a portable format.

To exercise rights, please contact us (see Contact Us).

12. International Transfers

Our service providers may operate globally. Where personal data is transferred across borders, we take steps to ensure an appropriate level of protection consistent with this Policy and applicable laws.

13. Children’s Privacy

Our services are not directed to children under the age of 13. If you believe a child provided personal information to us, please contact us so we can delete it where required.

14. Changes to this Policy

We may update this Policy from time to time. The “Last updated” date at the top reflects the latest revision. Material changes may be announced on this page or via direct notice where appropriate.

15. Contact Us